Mental Health BenefitsTwo people engaged in a therapy session

Employee Assistance Program

Enloe Health Employee Assistance Program (EAP) is an employee benefit run by Optum. It offers services and online tools to help with emotional health issues and everyday challenges.

The EAP benefit covers three visits per incident. A visit can be in-person, by phone and/or online counseling sessions.

Get the Help You Need

Immediate Crisis Support

For immediate crisis support, call OPTUM at 866-248-4096, 24 hours a day, seven days a week, 365 days a year.

General Counseling Services

The Enloe Health medical plans cover counseling services when there’s a medical diagnosis. EAP also offers counseling services, including services not covered by the medical plans. This may include marriage and family therapist visits and bereavement counseling. Learn more with these resources:

Employee Assistance Program

You can access online articles, tools and find providers on Optum’s website. You will need Enloe Health’s company code to log in to the website. It is available on Inside Enloe’s HR & Recruiting page, which you can access at work.

Visit liveandworkwell.com for help with this and more:

  • Emotional health and stress management
  • Caregiving
  • Finding child or elder care
  • Parenting
  • Support for Substance Abuse
  • Searching for EAP providers
  • Financial coaching and legal counseling
  • Mediation services

Plan Coverage

Employees can call HealthNow to determine whether a diagnosis is covered under Enloe Health’s plans. If a diagnosis is covered under an Enloe plan, please refer to your specific plan summary below for coverage details.

Please call HealthNow at 877-629-1500, or email hnas.enloe@hnas.com if you have questions.

Teladoc Health

Teladoc Health is a telemedicine and virtual health care service. A virtual visit costs a $10 copay for Enloe Health employees and their dependents covered under the Classic and Value plans.

Create an account by downloading the app, visiting www.teladochealth.com or calling 1-800-Teladoc.

Learn More

Contact Us

  • Optum Employee Assistance Program
  • HealthNow Administrative Services
    • 877-629-1500

Submitting a Claim for Reimbursement

If an out-of-network provider does not accept insurance billing, you can submit a claim for reimbursement under your Enloe Health plan by doing one of the following:

  1. Upload the claim on myhnas.com or
  2. Email them to hnas.enloe@hnas.com

When submitting a claim, it is important that all necessary information is provided. This includes:

  • Member name and identification number
  • Date of service
  • Procedure code
  • Diagnosis code
  • Billed amount
  • Provider name
  • Member address
  • Member phone number
  • Member tax identification number