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Your Hospital Stay

A guide for patients & families to help you during your hospital stay

Welcome to Enloe Medical Center. Your care and satisfaction is our highest priority. We hope this information will help you should you decide to stay at Enloe Medical Center. This page covers:

Your role

You play a vital role in your care by becoming an active, involved and informed member of your health care team. You can help us care for you by:

    • Expressing your needs directly: Give us honest feedback on the quality of services you receive
    • Working together with your team: Work with the staff and try new ideas or ways of doing things

Teamwork assures safe, high-quality care.

We believe it takes teamwork to bring you the best care possible. As a member of our team, here are some things you can do to help assure your stay at Enloe exceeds your expectations:

  • At home and during your hospital stay, always carry a list of current medications so our caregivers know the medications you are taking.
  • Learn about your diagnosis, medical tests that are ordered and your treatment plan. Resources include your physician and the nursing staff, the library, respected Web sites and support groups.
  • Communicate information about your health as accurately and concisely as possible. Write down questions and important information to discuss with your physician.
  • Ask questions if you have concerns or if you have been given information you don't understand.
  • Expect employees to introduce themselves when they enter your room and look for their identification badges. If you are unsure about who someone is, ask. It's our expectation that our caregivers introduce themselves to you.
  • Make sure your nurse or doctor checks your wristband or asks your name before administering medications or treatments. Ask if you are expecting a medication or treatment and you don't receive it.
  • Notice whether people have washed their hands. Hand washing is the most important way to prevent spreading infections. Don't be afraid to ask a doctor or nurse to do this.
  • Ask a family member or friend to be your advocate. The person you choose as your advocate:
    • Should understand your preferences for care and know if you have an advanced directive or other legal document stating your wishes.
    •  Can help you get information or speak up for you if you can't do so.
    • May function as a bridge between your physician and your family and friends to help communication.
  • Hand Hygiene - Practicing good hand hygiene is the single most important thing we can do to stop the spread of infection. It's OK To Ask your care providers and visitors to wash their hands or ask if they have.

Your health care team

Members of your health care team during your stay at Enloe Medical Center may include:

Medical Staff

Your physician is in charge of your care. He or she may also ask other specialists to see you during your stay.

Admissions

The registration staff will confirm personal insurance information. You will also be provided information about Patient Rights and Responsibilities and health care privacy. Financial Counselors are available to answer questions about hospital costs and your insurance. You may reach a financial counselor by phoning 530.332.6768.

Nursing

Each shift you will have a nurse assigned to care for you. There is also a Charge Nurse responsible for your patient care unit. Please talk to your nurse or the charge nurse if you have questions, concerns or need help during your hospital stay.

Patient Service Excellence

A member of the Patient Service Excellence department may visit you to discuss your hospital stay. You are also free to contact Patient Service Excellence by calling the hospital operator.

Volunteer Services

These caring community members partner with hospital staff to compliment their work in many ways. Volunteers can be identified by their “volunteers” logo shirts and name badges. Volunteer are routinely available to visit patients to provide conversation, read, play games, and offer emotional support and pleasant diversions that can help you have a more comfortable stay. Patients can request a visit from a volunteer, by contacting the nurse’s station.  

Other members of the health care team

  • Case management & discharge planning
  • Housekeeping
  • Laboratory
  • Nutrition and Food Services
  • Therapy Services
    • Physical
    • Speech
    • Occupational
    • Respiratory
  • Pharmacy
  • Radiology
  • Social Work

Preparing to go home

  • Make sure you understand the care you need at home and the need for any follow-up appointments.
  • Ask about other medications that you were taking before your hospitalization and whether you should continue taking them.
  • If you are going to receive a new medication, ask about the purpose and possible side effects. Request written information.
  • Be sure you have your discharge prescriptions and that you have a way to get your prescriptions filled.
  • Talk to your doctor, case manager or social worker if finances or other factors limit your access to medications or care.
  • Update your list of medications you are taking and keep a copy of the list with you at all times.
  • Our discharge time is 11:00 a.m. If you need transportation, let the staff know so we can help make arrangements.

Hospital hospitality

Enloe is extremely proud of its high-quality health care team. We are always looking for ways to make our patients' stays more comfortable. Here are some tips that may help you and your guests during your hospitalization.

Allspice Café

Located in the basement of our Enloe Esplanade campus, our cafeteria offers a diverse and tasty menu. The café is open daily from 7 a.m. to 10:15 a.m., 11 a.m. to 4 p.m., 4:30 p.m. to 7 p.m. and 1 a.m. to 4 a.m.

Enloe Chapel

Both the Esplanade and Cohasset campuses have chapels available to our patients and guests. A prayer box is located in the chapel, where all are invited to write prayer requests for a loved one. If you would like spiritual support, please ask your nurse or social worker.

Enloe Gift Shop

Our volunteer-run gift shop is open Weekdays, 9 a.m. to 7:30 p.m., and on Weekends, 10 a.m. to 3:30 p.m. on the first floor of the Esplanade campus. It offers a wide selection of gifts for purchase. Orders can also be taken over the phone, by calling (530) 332-7993. All proceeds support our not-for-profit hospital.

E-mailing patients

Friends and family can send a free e-mail greetings from this website. Volunteers deliver the messages to patients daily. Volunteers deliver the e-mails to patients daily.

Outdoor patios

Several patios and garden areas are available to patients and guests. Ask your nurse for directions.

Smoking policy

For the health of our patients and staff, smoking is not allowed inside the hospital or within 25 feet of any of our entrances. Enloe Esplanade and Enloe Rehabilitation Center patients who choose to smoke outside will need their physician's approval and written orders. Smoking cessation programs are available within the community. Contact your nurse for information about smoking cessation.

Visiting hours

  • Main Hospital: 10 a.m. to 9 p.m. (except Mother & Baby Care Center)
  • Mother & Baby Care Center
    Our visitor guideliness are intended to promote rest and snuggling, allow time for healing and learning, preserve privacy, enhance infant security and reduce exposure to infection.     All visitors will sign in and out of the unit on each visit.
  • Mother-Baby Unit: 6 a.m. to 10 p.m.
  • Birthing Unit: Flexible, at discretion of the nurse caring for the patient.
  • NICU: Mothers and the designated support person encouraged to visit any time of the day.
  • Note about children: Children are allowed to visit at the discretion of the patient. Children must be supervised by an adult other than the patient at all times. Children are to remain in the patient's room during their visit. Children younger than 14 years old who attend the birth must be accompanied by an adult whose sole responsibility is their supervision and support. In the waiting room, children under 12 must be supervised at all times.
  • Extended visitation at the main hospital : In some cases, extended visitation may be possible, but visitor passes from Enloe Security are required. We appreciate your understanding and support. Our visiting hours are important to the health, rest and security of our patients.
  • Behavioral Health: 6:15 p.m. to 7:30 p.m. (All visitors must have a confidentiality code from the patient prior to visiting.)
  • Rehabilitation Center (Inpatient Services): 8 a.m. to 8 p.m. Visitors are encouraged to be with patients during meal times to create a more homelike environment.

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